Training Courses

Members’ Training Courses

We are delighted to offer you a range of training opportunities which are very much based on subjects you have identified as being important to your businesses.

All of these courses are £15 plus VAT for members and £30 plus VAT for non-members and will be booked via EventBrite.  If there is insufficient interest, we will be unable to run the course.  If there is link for further details and to book, please us it, otherwise please email us to register your interest and we will contact you when further details are available.

Making your attraction great

Date: Wednesday 6 December
Time: 10.00 to 13.00
Venue: Coleford Town Council Office

As an attraction, what are you doing well? What areas could you improve upon? Is there anything you are doing that is bad practice or could be changed very simply?

With this training being delivered by a VisitEngland Quality Assurance Assessor, you will be able to learn about the criteria attractions are assessed on and how attractions can exceed visitor expectations, as well as avoiding the pitfalls commonly found during quality assessments.

At the end of the morning you will have seen some examples of poor and good practice, learned about customer service, online presence plus the importance of cleanliness, retail, catering and visitor experiences.

All of which hopefully will inspire and assist you in improving your attraction for your customers – who after having a great time with you will then become your ambassadors!

Book a place on this course

Making your accommodation great – Cancelled due to lack of interest

Date: Thursday 7 December
Time: 10.00 to 13.00
Venue: Coleford Town Council Office

Do you own a holiday let, B&B, glamping site, guesthouse or hotel?

If so this course delivered by Brian Roberts, an accommodation expert who trains VisitEngland assessors, will be for you.

Topics covered will include

  • Trends in the Holiday Market
    • Demographic/Technological/General
    • Guest behaviour
    • How are you responding?
  • The Guest Journey
    • Making every contact count
  • Quality perceptions in accommodation
    • Rising expectations
    • Competition
    • Staffing
    • Keeping abreast of developments

Online Training Courses

Many of the occupational courses (eg First Aid and Heath & Safety) are available online and we recommend the following:

  • High Speed Training – we get a small commission if you make a booking via this link.
  • Envesca – you will receive a 15% on list prices if you enter the code FODA15. This training is more expensive but it is CIEH certified which is the industry gold standard. This is what Environmental Health recommend, although they will accept “equivalent” qualifications.